FAQs
How do I contact customer care?
We are here to answer your questions in reference to any of our products, orders or any other inquiries. You can contact us via the following methods.
By Phone: (936) 445-0074
By Email: jasonperez@donbaliloperezcigars.com
Email inquiries will be answered within 24 hours
What are your shipping policies?
Orders over $50 ship free.
How do you ensure that my cigars stay fresh?
When it comes to our cigars, quality is always on our minds therefore we package every with a 65% boveda pack to ensure that all products stay fresh.
What is your return policy?
If you are not satisfied with your purchase please send an email to jasonperez@donbaliloperezcigars.com with your order number within 7 days of receiving your order to schedule a return or refund.